Last updated: 20/04/2026
1. About this policy
This Privacy Policy explains how SAMMAX WAREHOUSE ("we", "us", "our") collects, uses, discloses, and protects your personal information. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Entity details:
- Business name: SAMMAX WAREHOUSE
- Trading under: SA & HO PTY LTD
- ABN: 64 095 972 179
- Address: 3/103 Lewis Road, Knoxfield, VIC 3180
- Email: saandho@gmail.com
- Phone: (03) 9801 7668
2. What personal information we collect
We only collect personal information reasonably necessary for our business operations. This may include:
- Name
- Email address
- Phone number
- Delivery and billing addresses
- Payment details (processed securely via third-party providers — we do not store full card numbers)
- Order history
- Communications with us (emails, customer service enquiries)
- Information collected automatically via your device (IP address, browser type, pages viewed, referral source) — see Section 6
3. How we collect your personal information
We collect personal information:
- Directly from you when you place an order, create an account, contact us, or subscribe to our newsletter
- Automatically when you browse our website, through cookies and tracking technologies
- From third parties where necessary (e.g. payment processors confirming a transaction, shipping carriers providing delivery updates)
4. Why we collect it
We use your personal information to:
- Process and fulfil your orders
- Arrange and track delivery
- Provide customer support
- Send order-related communications (confirmations, shipping updates)
- Send marketing communications where you've opted in
- Improve our website, products, and services
- Comply with legal obligations
- Prevent fraud and secure our systems
5. Who we share it with
We share personal information only where necessary, with:
- Payment processors — to process your payments (currently BigCommerce Payments, powered by PayPal)
- Shipping carriers — to deliver your orders (including Direct Freight, Australia Post, and Interparcel)
- Technology service providers — who host our website, analyse site traffic, and deliver our communications (including BigCommerce, Google, and Meta)
- Professional advisors — such as accountants or legal advisors, where required
- Government authorities — where we're legally required to disclose information
We do not sell your personal information.
6. Cookies and tracking technologies
Our website uses cookies and similar technologies to understand how visitors use our site, improve your experience, and deliver relevant advertising. These include:
- Essential cookies — required for the website and checkout to function
- Analytics cookies — via Google Analytics, to understand site usage and improve our store
- Marketing pixels — including the Meta (Facebook) Pixel and Conversions API, to measure advertising effectiveness and show you relevant ads on Meta platforms
You can control cookies through your browser settings. Disabling certain cookies may limit site functionality. You can opt out of Meta advertising tracking through your Facebook or Instagram ad preferences.
7. Marketing communications
If you've subscribed to our newsletter or agreed to receive marketing, we may send you information about new products, promotions, and updates. You can unsubscribe at any time via the link in any marketing email or by contacting us directly.
8. Data security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These include encryption of payment transactions (handled by our payment processor), secure hosting, and access controls. While no online system is completely secure, we maintain industry-standard protections.
9. Overseas disclosure
Some of our third-party service providers (e.g. Google, Meta, BigCommerce) are located outside Australia, primarily in the United States. By using our website, you consent to the transfer of your personal information overseas for these limited purposes. We take reasonable steps to ensure these providers handle your information consistently with the APPs.
10. Your rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information, subject to legal and operational requirements
- Opt out of marketing communications
To exercise any of these rights, contact us at saandho@gmail.com. We'll respond within a reasonable timeframe, usually within 30 days.
11. Complaints
If you believe we've breached your privacy, please contact us first at saandho@gmail.com so we can address the issue. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
12. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.
13. Contact us
For any questions about this Privacy Policy or how we handle your personal information:
SAMMAX WAREHOUSE 3/103 Lewis Road, Knoxfield, VIC 3180 Email: saandho@gmail.com Phone: (03) 9801 7668
